This policy covers CaseFile Premium subscriptions bought on the web at casefile-game.web.app. Subscriptions bought in the iOS or Android app are refunded by Apple or Google under their own policies.
CaseFile Premium gives immediate access to digital content. Payments are non-refundable, and we do not offer refunds because you changed your mind, did not use the subscription, or forgot to cancel. Case One is free to play, so you can try CaseFile before you buy.
We refund a payment only if:
If the Service is discontinued, or we end your access without a breach of our Terms of Service on your part, we refund the unused part of your paid period.
Our orders are processed by our reseller Paddle.com, the Merchant of Record, which handles refunds. Email support@nexatlaslabs.com with the email address you paid with and what went wrong, or use the link in your payment receipt email or paddle.net. Approved refunds go back to the original payment method; banks usually take 5–10 business days to show the credit. When a payment is refunded, the subscription it paid for is cancelled and Premium access ends.
You can cancel at any time to stop future renewals, using the link in your receipt email or at paddle.net. Cancelling does not refund the current period; you keep Premium until it ends.
This policy does not affect any rights you have under the consumer protection laws of your country.
support@nexatlaslabs.com. Related policies: Terms of Service · Privacy Policy.